DELIVERIES AND RETURNS

*Orders above RwF 12,OOO are eligible for free delivery within Kigali.  Orders above  RwF 50,000 are eligible for free delivery in the rest of Rwanda. Orders above RwF 70,000 to Kenya, Tanzania and Uganda are eligible for free delivery. Shipping for orders below the amounts stated above will be calculated at check-out.

 

Please contact us  to find out shipping costs outside of the above mentioned states. 

Baby Goods

If you are not 100% satisfied with your purchase in our Baby Section, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 7 days if delivery was made in Rwanda and up to 14 days if it was an international delivery from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. If a refund is in order, 15% of the product cost will remain with the shop if the product is returned without original packaging. Please keep the receipt.

Books

​All book sales are final, non-returnable and non-refundable with the following exceptions: 

 

For Kigali orders; If you have received damaged, defective, or incorrectly shipped merchandise you may return it within 24 hours of the delivery for a full refund of the cost of the books returned not including initial shipping costs. 

For orders from the rest of Rwanda, Africa and International orders; If you have received damaged, defective, or incorrectly shipped merchandise you may return it within 14 days of the delivery for a full refund of the cost of the books returned not including initial shipping costs.